Customer Testimonials
I was looking into a 2019 Golf R and had the best help looking at one. Everything was done smoothly as it should and Kelly Lewis did an amazing job! Would 100% recommend talking with her if you need a new car!
Mercedes-Benz of Macon, horrible experience. Unethical sales tactics. Made several attempts to file a formal complaint to allow them an opportunity to correct the situation and they simply passed me on to the next "shady" salesperson. DO NOT waste your time. Shop around. Everyone's is not treated equally at Mercedes-Benz of Macon and when there is an issue, they hide behind chat bots.
I needed my Mercedes E350 parking brake repaired along with just an overall inspection on my vehicle, so called and made an appointment for the next day. Chad along with rest of the service department took very good care of my car repairing the parking brake and an oil leak on a cam gear cover; I was very satisfied and would recommend their service department!!
Contacted the dealer when I became interested in a car shown on their website and made an appointment to view and test drive the car a few days later. The dealer was recommended by several friends as they had purchased vehicles as well as had their vehicles serviced by the dealer. Upon arriving at the dealership I was impressed by the cleanliness of the showroom and the courtesy of the team members. The purchase/ appraisal process was straight forward and easy process
We literally have only driven our 2015 S550 Mercedes a total of 24,275 miles since we purchased it in 2018. However since that time, the Macon – Georgia Mercedes service department told us that 6 tires were worn and needed to be replaced. (Allow me to mention again that we have only driven 24,275 total miles since our purchase in 2018). They also recommended and performed 30K, 40K, 70K & 80K annual service repairs (aka A/B service packages which are really just fancy oil changes) even though there are only 53,000 total miles on the car. The total cost of these new tires, service packages, a regular ...
I was interested in purchasing a used car from this dealer. Went to their website to get info and get an approximate trade-in value. Their website took my information and gave me a reasonable number. I also sent pictures, etc. for my car. The website said they wanted to buy my car for X dollars whether or not I purchased from them. I was ready to purchase the used car. Before the dealer would give me the numbers for the transaction, they insisted that I fill out their credit app, I did. When they sent me the numbers for the ...
We have requested a refund numerous times for a warranty that was not used when we traded in the vehicle. We were told it would take 6-8 weeks. It has now been 6 months! And no one gets back to us.